Privacy Policy

Effective Date: 1st December, 2024

Welcome to the Neupay App, owned and operated by Neupay Technologies LTD. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our app and services. By using the Neupay App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

Information You Provide to Us: Account Information: Name, email address, phone number, address, and any other personal information provided during account registration or KYC verification. Transaction Data: Details of payments, amounts, and transaction references processed via our escrow services. Support Requests: Information you provide when contacting our customer support team.

Information We Automatically Collect: Device Information: Device type, operating system, browser type, and device identifiers. Usage Data: App usage patterns, features accessed, and time spent on the app.

Information from Third Parties: Verification data from KYC providers or financial institutions. Referral data if someone referred you to Neupay.



2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our escrow services.
• Process transactions securely and efficiently.
• Verify user identities and comply with legal obligations.
• Prevent fraud, abuse, and other illegal activities.
• Communicate with you about your account, transactions, promotions, or updates.
• Personalize and enhance your app experience.


3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party providers who help us process payments, conduct KYC verifications, or enhance our services.
• Business Partners: In cases where you engage with third parties via our app, we may share necessary information to facilitate transactions.
• Legal Compliance: Regulatory authorities, law enforcement, or other entities when required to comply with applicable laws and regulations.
• Corporate Transactions: If Neupay undergoes a merger, acquisition, or asset sale, your information may be transferred.


4. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure data storage, and access control protocols. However, no system is completely secure, and we cannot guarantee absolute security.



5. Your Rights

You have rights regarding your personal information, including:

• Access and Correction: Request access to or correction of your personal data.
• Deletion: Request the deletion of your account and associated data, subject to legal and contractual obligations.
• Withdrawal of Consent: Withdraw consent for processing your data at any time, where applicable.
• To exercise your rights, please contact us at hello@neupay.co.


6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience, analyze app usage, and deliver personalized content. You can manage your preferences through your device settings.



7. Children’s Privacy

The Neupay Escrow App is not intended for children under the age of 18. We do not knowingly collect information from minors. If we discover that a child has provided personal data, we will delete it promptly.



8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review it periodically. Continued use of our app constitutes acceptance of any updates.



9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Neupay Technologies LTD

Email: privacy@neupay.co